Last updated: July 14, 2026
These terms and conditions govern the mutual rights and obligations between BerryHome s.r.o. as the seller and the customer as the buyer when purchasing goods through the online store www.berry-home.cz.
BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic
Company ID: 28872908
VAT ID: CZ28872908
The company is registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, Entry 37716.
Phone:
+420 704 137 148
E-mail:
info@berry-home.cz
Online store:
www.berry-home.cz
Bank: Fio banka, a.s.
Account number: 2600262767 / 2010
IBAN: CZ23 2010 0000 0026 0026 2767
BIC/SWIFT: FIOBCZPPXXX
BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic
We recommend properly packaging the goods before sending a complaint or return and marking the shipment with the order number. Detailed conditions for complaints and returns are provided in the relevant chapters of these terms and conditions.
The state supervisory authority, to the extent stipulated by legal regulations, is primarily the Czech Trade Inspection Authority.
Czech Trade Inspection Authority
Gorazdova 1969/24
120 00 Prague 2
The BerryHome online store primarily offers home accessories, seasonal decorations, wicker products, artificial flowers, home textiles, and other household equipment.
These terms and conditions form an integral part of every purchase agreement concluded between the seller and the buyer through the BerryHome online store.
Provisions differing from these terms and conditions may be agreed upon in the purchase agreement. Deviating agreements in the purchase agreement take precedence over the provisions of these terms and conditions.
Legal relations not governed by these terms and conditions are governed mainly by Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on consumer protection, and other generally binding legal regulations of the Czech Republic.
By submitting an order, the buyer confirms that they had the opportunity to review these terms and conditions before concluding the purchase agreement.
These terms and conditions are prepared in Czech. If they are also made available in another language, the Czech version shall prevail in case of discrepancies.
The seller is entitled to reasonably amend or supplement the terms and conditions. For a specific purchase agreement, the wording of the terms and conditions effective at the moment the buyer submits the order is always decisive.
All presentations of goods placed in the online store are informative and the seller is not obliged to conclude a purchase agreement regarding these goods.
The online store contains information about the goods offered, in particular their description, main features, price including VAT and any other fees. The prices of goods remain valid for the period they are displayed in the online store.
The buyer orders goods through the order form in the online store. Before submitting the order, the buyer has the opportunity to check and change all entered data.
The buyer adds goods to the cart and, before submitting the order, checks the entered data, shipping method, and payment.
By submitting the order, the buyer confirms that they have read and agree to these terms and conditions.
The purchase agreement is concluded at the moment the order is accepted by the seller. Confirmation is sent to the email address provided in the order.
The seller reserves the right not to accept or to withdraw from an order especially in the event of:
In such a case, the buyer will be informed without undue delay and any funds paid will be refunded in the same manner as they were received, unless the contracting parties agree otherwise.
The purchase agreement is concluded in the language in which the buyer creates the order.
The concluded purchase agreement is archived by the seller in electronic form for the period specified by the relevant legal regulations and is not publicly accessible.
The buyer can place an order without registration or through their customer account created upon registration in the online store.
When registering, the buyer is obliged to provide correct, complete and up-to-date data. In case of any changes, the buyer is obliged to update this data without undue delay.
Access to the customer account is protected by a username (email address) and password. The buyer is obliged to protect their login details from misuse by third parties.
The seller is not liable for damages caused by unauthorized use of the customer account by a third party.
The seller may cancel a customer account, particularly if the buyer does not use their account for a long time or violates their obligations arising from the purchase agreement or these terms and conditions.
The buyer may at any time request the cancellation of their customer account through the contact details provided in these terms and conditions.
The seller is not obliged to ensure continuous operation of customer accounts and is not responsible for their temporary unavailability caused by system maintenance, technical failures, or force majeure.
All prices listed in the online store are final, including VAT and all statutory fees. The price does not include shipping costs and any cash on delivery fees, which are displayed to the buyer before completing the order.
The seller reserves the right to change the prices of goods. The price stated at the moment the order is submitted is always binding for the buyer.
Specific available payment methods may vary depending on the chosen delivery country, shipping method, or order value. They are always displayed to the buyer before completing the order.
Currently available payment methods are always displayed during the order process.
After the order is paid, the seller will issue a tax document – an invoice, which is sent electronically to the buyer's email address or made available in the customer's account, if created.
If the online store allows the use of discount codes or gift vouchers, they can only be redeemed according to the conditions stated at their issuance.
The seller reserves the right to refuse the use of a discount code or gift voucher in case of misuse or use in violation of the promotional terms.
The seller arranges the delivery of ordered goods through carriers listed in the online store. Currently available shipping methods are displayed to the buyer when creating the order and may vary depending on the country of delivery, the nature of the goods, or their dimensions.
If the goods are in stock, the order is usually dispatched within 1 to 2 business days from the conclusion of the purchase agreement or from the crediting of payment to the seller's account in the case of bank transfer.
In the event of an extraordinary extension of the delivery period, for example, due to a higher number of orders, inventory, or other unforeseeable circumstances, the buyer will be informed of this fact without undue delay.
If the buyer, without prior withdrawal from the purchase agreement, does not accept the ordered goods and the shipment is returned to the seller, the seller is entitled to claim reimbursement for reasonably incurred costs associated with dispatch, return, and handling of the shipment, if such costs were actually incurred.
This does not affect the consumer's right to withdraw from the purchase agreement in accordance with these terms and conditions and relevant legal regulations.
The risk of damage to the goods passes to the buyer at the moment of taking possession of the goods. If the buyer does not take possession of the goods, the risk of damage passes at the moment when they had the opportunity to take possession of the goods.
Ownership of the goods passes to the buyer upon full payment of the purchase price and taking possession of the goods, whichever occurs later.
The risk of damage to the goods passes to the buyer upon their acceptance. If the buyer does not accept the goods, the risk of damage passes at the moment they were given the opportunity to deal with the goods.
In accordance with Section 1829 of the Civil Code, the consumer has the right to withdraw from a purchase contract concluded through means of distance communication without giving a reason within 14 days of receiving the goods.
If the subject of the contract is several types of goods or the delivery of several parts of a single order, the period runs from the day of receipt of the last delivery of goods.
The buyer may notify the seller of the withdrawal from the purchase contract by any unambiguous declaration, especially via e-mail or in writing to the company's registered office address.
To facilitate the process, the buyer may use a withdrawal form from the contract, but its use is not mandatory.
The buyer is obliged to send or hand over the goods to the seller no later than 14 days from the date of withdrawal from the contract.
The goods should be returned complete, if possible in their original packaging and in a condition corresponding to normal testing of the product. The buyer is liable only for the decrease in the value of the goods resulting from handling the goods in a way other than what is necessary to familiarize oneself with their nature, properties and functionality.
The seller will return all received funds to the buyer, including delivery costs corresponding to the cheapest offered shipping method, no later than 14 days from the receipt of the withdrawal notification.
The seller is not obliged to return the funds before receiving the returned goods or before the buyer proves that they have sent the goods to the seller, whichever occurs first.
The funds will be returned in the same way they were received, unless the seller and buyer agree otherwise.
The right to withdraw from the contract cannot be applied in cases listed in Section 1837 of the Civil Code, especially for goods manufactured according to the buyer's requirements or adapted to their personal needs, for perishable goods or for goods that have been irreversibly mixed with other goods after delivery.
The seller is responsible to the buyer for ensuring that the goods are free of defects upon receipt and comply with the concluded purchase contract. In particular, it is responsible for ensuring that the goods:
The buyer is entitled to file a complaint without undue delay after discovering the defect.
Complaints can be made via the seller's contact details listed in these terms and conditions or at the address designated for handling complaints.
To expedite the process, we recommend stating the order number, a description of the defect and, if applicable, photos of the defective product. The complaint form can be used voluntarily.
The seller will decide on the complaint without undue delay and resolve the complaint within the statutory period.
The buyer will be informed of the method of handling the complaint via e-mail or other agreed method.
If the complaint is found to be justified, the buyer has the right to reimbursement of reasonably incurred costs associated with filing the complaint.
Detailed information on the complaint procedure is provided on a separate page Complaints.
In the event that a dispute arises between the seller and the consumer from the purchase contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of the consumer dispute.
Czech Trade Inspection Authority
Central Inspectorate – ADR department
Gorazdova 1969/24
120 00 Prague 2
The seller strives to resolve any disputes with customers primarily amicably and recommends buyers, in case of any unclarities, to first contact customer support via the e-mail address info@berry-home.cz.
The seller processes personal data of buyers in accordance with applicable legal regulations, especially with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legal regulations of the Czech Republic.
Detailed information on the scope, purpose, duration of personal data processing and the rights of data subjects are provided in a separate document Privacy Policy, which is available on the seller's website.
By submitting an order, the buyer confirms that they have read the Privacy Policy.
These terms and conditions are an integral part of every purchase contract concluded between the seller and the buyer through the BerryHome online store.
The seller reserves the right to reasonably change or supplement the terms and conditions. The wording of the terms and conditions effective at the time of placing the order is always decisive for a specific purchase contract.
If any provision of these terms and conditions becomes invalid or ineffective, this fact does not affect the validity and effectiveness of the other provisions.
Legal relations not regulated by these terms and conditions are governed by the legal system of the Czech Republic, especially Act No. 89/2012 Coll., the Civil Code, as amended, and related legal regulations.
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