Return of goods

Last updated: July 14, 2026

Your satisfaction is important to us. If you are not satisfied with your purchased goods for any reason, as a consumer, you have the right to withdraw from a distance contract within 14 days of receiving the goods.

Return goods within 14 days On this page, you will find the conditions for returning goods, the recommended procedure, information on refunding the purchase price, and the withdrawal form.
Page content
  1. Right of withdrawal
  2. Conditions for returning goods
  3. How to proceed with returning goods
  4. Refund of the purchase price
  5. Products excluded from the right of withdrawal
  6. Withdrawal form
  7. Important information
  8. You might also be interested in

1. Right to withdraw from the contract

14 days Period for notification of withdrawal from the contract
No reason required Consumer does not have to state reason for return
Distance contract Right applies to distance contract

The consumer has the right to withdraw from a purchase contract concluded through the BerryHome online store without stating a reason within 14 days from the day of receipt of the goods.

If the subject of a single order is several types of goods or the delivery of several parts, the period runs from the day of receipt of the last delivery of goods.

To meet the deadline, it is sufficient if the notice of withdrawal from the contract is sent to the seller before its expiry.

Form is not mandatory

To facilitate the entire process, we recommend using the withdrawal form. However, you can also notify your withdrawal by another unambiguous method, for example, by email.

2. Conditions for returning goods

Returned goods must be sent or handed over to the seller no later than 14 days from withdrawal from the purchase contract.

  • We recommend returning the goods complete and clean.
  • Pack the product securely to prevent damage during shipping.
  • If possible, use the original packaging. Its absence alone does not prevent withdrawal from the contract.
  • Goods may only be handled to the extent necessary to ascertain their nature, characteristics, and functionality.
  • The costs associated with sending the goods back are borne by the consumer, unless otherwise agreed with the seller.

The consumer may handle the goods only to the extent necessary to familiarize themselves with their nature, properties, and functionality, similarly to inspecting goods in a brick-and-mortar store.

Decrease in value of goods If the value of the goods decreases as a result of handling beyond the necessary scope, the seller may reasonably take this into account when refunding the purchase price. BerryHome does not charge any flat fee for remarketing the goods.

3. How to return your goods

For quick and easy processing, we recommend following the steps below:

Notify us of withdrawal from the contract

You can notify us of your decision, for example, by email at info@berry-home.cz . You can also use the withdrawal form, but its use is not mandatory.

Pack the goods securely

Pack the product so that it is not damaged during transport. We recommend attaching the order number or a copy of the invoice, which will speed up the identification of the shipment.

Send the shipment

Send the goods to the address:

BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic

We do not accept cash-on-delivery shipments.

We will process your return

Upon receipt of the returned goods, we will inform you by email about the next steps and begin processing the refund of the purchase price.

Recommended shipping method Choose shipping that allows tracking the shipment and keep proof of its dispatch until the return is completed.

4. Refund of the purchase price

Within 14 days at the latest
The period is calculated from the delivery of the notice of withdrawal from the contract.
By the same payment method
We refund money by the same method we received the payment, unless otherwise agreed.

After withdrawing from the purchase contract, we will refund all received funds, including delivery costs for the goods to the extent stipulated by legal regulations.

If you chose a delivery method other than the cheapest offered by BerryHome, we will only refund delivery costs up to the amount corresponding to the cheapest offered delivery method.

We refund the purchase price by the same method by which we received the payment, unless we mutually agree on a different refund method. Refunding money by another agreed method will not incur additional costs for you.

When payment may be delayed

We will refund the funds no later than 14 days from the delivery of the notice of withdrawal from the contract. However, we may delay the refund until we receive the returned goods or you prove to us that you have sent them back, whichever occurs first.

5. Products excluded from the right of withdrawal

The right of withdrawal does not apply to cases specified by the Civil Code, in particular:

Statutory exceptions to the right of withdrawal The following list provides typical examples. The relevant provisions of the Civil Code are always decisive.
  • goods manufactured or adapted according to the customer's wishes or for their person,
  • goods subject to rapid spoilage or with a short shelf life,
  • goods in sealed packaging which, for hygienic or health reasons, are not suitable for return after the customer has broken the seal,
  • goods that have been irreversibly mixed with other goods after delivery due to their nature,
  • other cases mentioned in § 1837 of the Civil Code.
Not sure?

If you are unsure whether a specific product can be returned, write to us before sending it. We will be happy to advise you.

Contact BerryHome

6. Withdrawal form

Withdrawal form

To facilitate the return of goods, we recommend using our fillable withdrawal form. Its use is not mandatory, but it can significantly speed up the processing of your request.

  • fillable PDF document,
  • can be filled in electronically or printed,
  • use of the form is not mandatory.

You can send the completed form by email to info@berry-home.cz or attach it to the returned goods.

Download the withdrawal form All forms

7. Important information

We recommend keeping proof of dispatch We recommend keeping the proof of dispatch of the shipment until the return of the goods is fully processed.

Return address

BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic

Faster processing

If possible, attach the order number or a copy of the invoice to the goods. This will significantly speed up the identification of the returned shipment.

You might also be interested in

You can find more useful information on these pages:

Complaints Information on making a complaint and the complaint procedure. Forms Overview of all downloadable forms in one place. Shipping and payment Information on shipping options and payment methods. FAQ Answers to our customers' most common questions.