Terms and Conditions

Last updated: July 14, 2026

These terms and conditions govern the mutual rights and obligations between BerryHome s.r.o. as the seller and the customer as the buyer when purchasing goods through the online store www.berry-home.cz.

Contents

  1. Introductory Provisions
  2. Conclusion of the Purchase Agreement
  3. User Account
  4. Price of Goods and Payment Terms
  5. Delivery Terms
  6. Withdrawal from the Purchase Agreement
  7. Rights from Defective Performance and Complaints
  8. Out-of-court Resolution of Consumer Disputes
  9. Personal Data Protection
  10. Final Provisions

1. Introductory Provisions

1.1 Seller

BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic

Company ID: 28872908
VAT ID: CZ28872908

The company is registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, Entry 37716.

Phone: +420 704 137 148
Email: info@berry-home.cz
Online Store: www.berry-home.cz

1.2 Bank Details

Bank: Fio banka, a.s.
Account Number: 2600262767 / 2010
IBAN: CZ23 2010 0000 0026 0026 2767
BIC/SWIFT: FIOBCZPPXXX

1.3 Address for Complaints and Returns

BerryHome s.r.o.
Průmyslová 2401/9
466 01 Jablonec nad Nisou
Czech Republic

We recommend proper packaging of goods before sending a complaint or return, and marking the shipment with the order number. Detailed conditions for complaints and returns are provided in the respective chapters of these terms and conditions.

1.4 Supervisory Authority

The state supervisory authority, to the extent stipulated by legal regulations, is primarily the Czech Trade Inspection Authority.

Czech Trade Inspection Authority
Gorazdova 1969/24
120 00 Prague 2
www.coi.cz

1.5 Scope and Application of Terms and Conditions

BerryHome online store primarily offers home accessories, seasonal decorations, wicker products, artificial flowers, home textiles, and other household furnishings.

These terms and conditions form an integral part of every purchase agreement concluded between the seller and the buyer through the BerryHome online store.

Provisions deviating from these terms and conditions may be agreed upon in the purchase agreement. Deviating arrangements in the purchase agreement take precedence over the provisions of these terms and conditions.

Legal relationships not governed by these terms and conditions are governed in particular by Act No. 89/2012 Coll., the Civil Code, Act No. 634/1992 Coll., on Consumer Protection, and other generally binding legal regulations of the Czech Republic.

By submitting an order, the buyer confirms that they had the opportunity to review these terms and conditions before concluding the purchase agreement.

These terms and conditions are prepared in Czech. If they are also made available in another language, the Czech version shall prevail in case of any discrepancy.

The seller is entitled to reasonably amend or supplement the terms and conditions. For a specific purchase agreement, the version of the terms and conditions effective at the moment the buyer submits the order is always decisive.

2. Conclusion of the Purchase Agreement

2.1 Order of Goods

All presentation of goods placed in the online store is informative, and the seller is not obligated to conclude a purchase agreement regarding these goods.

The online store contains information about the offered goods, in particular their description, main characteristics, price including VAT, and any other fees. The prices of goods remain valid for the period they are displayed in the online store.

The buyer orders goods through the order form in the online store. Before submitting the order, the buyer has the opportunity to check and change all entered data.

2.2 Conclusion of the Purchase Agreement

By submitting the order, the buyer confirms that they have read and agree with these terms and conditions.

The purchase agreement is concluded at the moment the seller accepts the order. A confirmation of order acceptance is sent to the buyer at the email address provided in the order.

The seller reserves the right not to accept an order or to withdraw from it, especially in the event of:

  • an obvious error in the stated price of the goods,
  • out of stock or inability to deliver the ordered goods,
  • misuse of the ordering system or suspicion of fraudulent conduct.

In such a case, the buyer will be informed without undue delay, and any funds paid will be returned to them in the same manner in which they were received, unless the contracting parties agree otherwise.

2.3 Language and Archiving of the Contract

The purchase agreement is concluded in the language in which the buyer creates the order.

The concluded purchase agreement is archived by the seller in electronic form for the period stipulated by relevant legal regulations and is not publicly accessible.

3. Customer Account

3.1 Customer Registration

The buyer can place an order without registration or through their customer account created during registration in the online store.

During registration, the buyer is obliged to provide correct, complete, and current data. In case of any changes, the buyer is obliged to update this data without undue delay.

3.2 Account Security

Access to the customer account is protected by a username (email address) and password. The buyer is obliged to protect their login details from misuse by third parties.

The seller is not responsible for damages caused by unauthorized use of the customer account by a third party.

3.3 Cancellation of Customer Account

The seller may cancel a customer account, especially if the buyer does not use their account for a long time or violates their obligations arising from the purchase agreement or these terms and conditions.

The buyer can request the cancellation of their customer account at any time using the contact details provided in these terms and conditions.

3.4 Service Availability

The seller is not obliged to ensure uninterrupted operation of customer accounts and is not responsible for their temporary unavailability caused by system maintenance, technical failures, or force majeure.

4. Price of Goods and Payment Terms

4.1 Price of Goods

All prices listed in the online store are final, including VAT and all statutory fees. The price does not include shipping costs and any cash on delivery fees, which are displayed to the buyer before completing the order.

The seller reserves the right to change the prices of goods. The price stated at the moment the order is submitted is always binding for the buyer.

4.2 Payment Methods

Specific available payment methods may vary depending on the chosen delivery country, shipping method, or order value. They are always displayed to the buyer before completing the order.

  • online by payment card,
  • via Apple Pay or Google Pay (if available),
  • by bank transfer, if this option is offered in the order,
  • cash on delivery upon receipt of the shipment, if available for the selected shipping method.

Currently available payment methods are always displayed during the order process.

4.3 Tax Document

After the order is paid, the seller will issue a tax document – an invoice – to the buyer, which will be sent electronically to the buyer's email address or made available in the customer account, if established.

4.4 Gift Vouchers and Discount Codes

If the online store allows the use of discount codes or gift vouchers, they can only be redeemed according to the conditions stated at their issuance.

The seller reserves the right to refuse the use of a discount code or gift voucher in case of its misuse or use contrary to the terms of the promotion.

5. Delivery Terms

5.1 Delivery Methods

The seller ensures the delivery of ordered goods through carriers listed in the online store. Currently available shipping methods are displayed to the buyer when creating an order and may vary depending on the delivery country, nature of the goods, or their dimensions.

5.2 Delivery Period

If the goods are in stock, the order is usually dispatched within 1 to 2 business days from the conclusion of the purchase agreement or from the crediting of payment to the seller's account in case of bank transfer payment.

In the event of an extraordinary extension of the delivery period (e.g., due to a higher number of orders, inventory, or other unpredictable circumstances), the buyer will be informed without undue delay.

5.3 Receipt of Shipment

Upon receipt of the shipment, the buyer is obliged to check its integrity. If the packaging of the shipment is visibly damaged or shows signs of unauthorized opening, we recommend not accepting the shipment or noting this fact in the carrier's handover protocol.

By signing the confirmation of receipt of the shipment, the buyer confirms that the shipment was received without apparent packaging defects.

5.4 Non-receipt of Shipment

In the event that the buyer fails to take delivery of ordered goods without prior withdrawal from the purchase agreement, and the shipment is returned to the seller, the seller is entitled to claim reimbursement for reasonably incurred costs associated with the sending, return, and handling of the shipment, if such costs were actually incurred.

This does not affect the consumer's right to withdraw from the purchase agreement in accordance with these terms and conditions and relevant legal regulations.

This does not affect the consumer's right to withdraw from the purchase agreement in accordance with these terms and conditions and relevant legal regulations.

5.5 Transfer of Risk of Damage

The risk of damage to the goods passes to the buyer at the moment of taking delivery of the goods. If the buyer does not take delivery of the goods, the risk of damage passes at the moment when the buyer had the opportunity to take delivery of the goods.

5.6 Ownership and Transfer of Risk of Damage

Ownership of the goods passes to the buyer at the moment of full payment of the purchase price and taking delivery of the goods, whichever occurs later.

The risk of damage to the goods passes to the buyer upon its acceptance. If the buyer does not accept the goods, the risk of damage passes at the moment when they were allowed to handle the goods.

6. Withdrawal from the Purchase Agreement

6.1 Consumer's Right to Withdraw from the Contract

In accordance with § 1829 of the Civil Code, the consumer has the right to withdraw from a purchase agreement concluded by means of distance communication without stating a reason within 14 days from the day of receiving the goods.

If the subject of the contract is several types of goods or the delivery of several parts of one order, the period runs from the day of receipt of the last delivery of goods.

6.2 Method of Withdrawal from the Contract

The buyer can notify the seller of the withdrawal from the purchase agreement by any unequivocal statement, especially via email or in writing to the company's registered office address.

To facilitate the process, the buyer may use the withdrawal form, but its use is not mandatory.

6.3 Return of Goods

The buyer is obliged to send or hand over the goods to the seller no later than 14 days from the date of withdrawal from the contract.

The goods should be returned complete, if possible in their original packaging, and in a condition corresponding to normal testing of the product. The buyer is only liable for any reduction in the value of the goods resulting from handling the goods in a manner other than what is necessary to ascertain their nature, properties, and functionality.

6.4 Refund of Purchase Price

The seller will return all received funds to the buyer, including delivery costs corresponding to the cheapest offered shipping method, no later than 14 days from the delivery of the notice of withdrawal from the contract.

The seller is not obliged to return the funds before receiving the returned goods or before the buyer proves that they have sent the goods to the seller, whichever occurs first.

The funds will be returned in the same manner in which they were received, unless the seller and buyer agree otherwise.

6.5 Cases where the contract cannot be withdrawn from

The right to withdraw from the contract cannot be exercised in cases specified in § 1837 of the Civil Code, especially for goods made to the buyer's requirements or adapted to their personal needs, for goods subject to rapid deterioration, or for goods that have been irreversibly mixed with other goods after delivery.

7. Rights from Defective Performance and Complaints

7.1 Liability for Defects

The seller is responsible to the buyer for ensuring that the goods are free of defects upon receipt and correspond to the concluded purchase agreement. In particular, the seller is responsible for ensuring that the goods:

  • correspond to the agreed description, type, quantity, quality, and other agreed properties,
  • are suitable for the purpose for which such goods are usually used,
  • are supplied with accessories and any instructions for use, if required.

7.2 Making a Complaint

The buyer is entitled to make a complaint without undue delay after discovering a defect.

A complaint can be made via the seller's contact details provided in these terms and conditions or at the address designated for handling complaints.

To expedite the processing of the complaint, we recommend attaching a description of the defect, the order number, and, if applicable, photos of the goods being complained about. The buyer may use a complaint form, but its use is not mandatory.

7.3 Handling of Complaints

The seller will decide on the complaint without undue delay and settle it within the statutory period.

The buyer will be informed of the method of settling the complaint via email or another agreed method.

7.4 Complaint Costs

If the complaint is deemed justified, the buyer has the right to reimbursement of reasonably incurred costs associated with making the complaint.

Detailed information on the complaint procedure can be found on the separate Complaints page.

8. Out-of-court Resolution of Consumer Disputes

8.1 Out-of-court Dispute Resolution

In the event that a dispute arises between the seller and the consumer from a purchase agreement that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of the consumer dispute.

The body authorized to resolve out-of-court consumer disputes is:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2

Website: www.coi.gov.cz

The seller strives to resolve any disputes with customers primarily through amicable means and recommends that buyers, in case of any uncertainties, first contact customer support via the email address info@berry-home.cz.

9. Personal Data Protection

9.1 Processing of Personal Data

The seller processes the personal data of buyers in accordance with applicable legal regulations, especially Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legal regulations of the Czech Republic.

Detailed information on the scope, purpose, duration of personal data processing, and the rights of data subjects is provided in a separate document Personal Data Protection Policy, which is available on the seller's website.

By submitting an order, the buyer confirms that they have read the Personal Data Protection Policy.

10. Final Provisions

10.1 Final Provisions

These terms and conditions are an integral part of every purchase agreement concluded between the seller and the buyer through the BerryHome online store.

The seller reserves the right to reasonably amend or supplement the terms and conditions. For a specific purchase agreement, the version of the terms and conditions effective at the moment the order is submitted is always decisive.

If any provision of these terms and conditions becomes invalid or ineffective, this fact does not affect the validity and effectiveness of the remaining provisions.

Legal relations not regulated by these terms and conditions are governed by the legal order of the Czech Republic, especially Act No. 89/2012 Coll., the Civil Code, as amended, and related legal regulations.

These terms and conditions come into effect on July 14, 2026.

Related Information

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